Support
Q. Is this service available in my area?
A. This is a subscription only service only available to viewers in Europe. If you are not in Europe then unfortunately this service is not available at this time. If you would like us to notify you when Nollywood Movies online is available in your area then please enter your email address here.
Q. What are the system requirements?
A. These are minimal technical requirements for using the service.
Internet Connection Requirements:
Broadband Internet connection (DSL/Cable or higher) of 750 kbps or higher is required to watch the Nollywood Movies channel.
Minimum Windows Requirements
- Pentium III 1GHz or higher or equivalent AMD processor
- 512MB of memory (RAM)
- Any of the following operating systems, Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, Windows Vista, or Windows Media Center Edition
- Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
- IE: http://www.microsoft.com/ie
- Firefox: http://www.mozilla.com/firefox
- Video adapter and monitor: Super VGA (1024x750) or higher
- Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/
Minimum Mac Requirements
- PowerPC G3 600 MHz or Pentium III 1GHz
- 512MB of memory (RAM)
- Mac OS X 10.4+
- Firefox v1.5+: http://www.mozilla.com/firefox
- Video adapter and monitor: Super VGA (1024x750) or higher
- Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/
- Flip4Mac v2.0+: http://www.flip4mac.com
Q. Do I need to schedule an appointment to start the service?
A. No, access is instant after confirmation of payment. All that is required is that you log into the website using your username and password.
Q. Do I need any additional equipment for my computer?
A. No, you do not need a TV card, antenna or any additional equipment.
Q. Can I share my account with others?
A. No, you cannot use your subscription to watch the Nollywood Movies from more than one computer at the same time.
Q. Is the service compatible with my wireless router?
A. Yes, it is compatible with any Internet connection, directly or through a router.
Q. What kind of quality should I expect?
A. We do not host, decode or modify the video stream, but only broadcast (stream) the channel over the Internet. The quality of the video streams is dictated by the broadcaster (Nollywood Movies). The resolution depends on its original format.
Q. Why are my videos taking so long to start and/or very choppy?
A. This is most likely due to low Internet bandwidth. It is required that you have either a cable or DSL Internet connection providing at least 750 kbps download speed. Make sure that you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. You can check your Internet connection using the free service from: http://www.speedtest.net. Contact your Internet Service provider if you suspect you are getting less Internet bandwidth than you should.
Q. Why is my video not playing?
A. Make sure you have pressed the play-button for your video and wait a minute or two. If you still cannot play the video, then your issue may be due to the following:
- Low Memory: if your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close other applications before playing a video.
- Low Bandwidth: it is required that you have either a cable or DSL Internet connection providing at least 750 kbps download speed. Contact your Internet provider if you suspect you are getting less than this speed.
Q. Is my registration secure and confidential?
A. Our payment process is secured through the approved pages and procedures set up by Paypal. As such, you can be confident that the payment process is well-secured.
Your account information is also hosted in a username/password-protected area.
Q. What kind of support can I expect?
A. If you require support at any time, feel free to send us an email at online@nollywoodmovies.tv. We will respond to your query as soon as possible.